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SMS Scheduler - Legal Documentation

Last Updated: March 13, 2026

By using SMS Scheduler, every SMS recipient must provide explicit consent before receiving any text message.

SMS Scheduler uses a double opt-in process to ensure every recipient has knowingly and explicitly agreed to receive SMS/text messages:

  1. You add a contact — When you add a contact’s phone number, SMS Scheduler sends them a first SMS message asking for their explicit agreement:

    “Reply YES if you consent to receive SMS messages from smsscheduler.com on behalf of [Your Name].”

  2. The recipient replies YES — Only after the recipient replies YES to this message will they begin receiving any scheduled SMS/text messages. If they do not reply YES, no messages will be sent to them.

This means no SMS/text message is ever sent to a recipient without their direct, informed, and explicit consent.

Types of SMS/Text Messages You Will Receive

By consenting (replying YES), recipients agree to receive the following types of SMS/text messages:

  • Reminders and notifications about events, tasks, and daily activities (e.g., “Pick up kids at school,” “Take out the dog for a walk”)
  • Schedule-based notifications such as weekly personal reminders, appointment alerts, or medication reminders
  • Delivery-style notifications for time-sensitive tasks or activities

Message frequency depends on the schedules configured by the sender (daily, weekly, or custom frequency).

How to Opt Out of SMS/Text Messages

Recipients can opt out at any time and stop receiving SMS/text messages by:

  • Replying STOP to any message received from the toll-free number — opt-out is processed automatically and immediately
  • Contacting support at contact@fabco.tech with your phone number

Once opted out, no further SMS/text messages will be sent to that number. Re-enrollment requires a new explicit consent process.

Carrier Rates and Disclaimers

  • Standard SMS and data rates from your mobile carrier may apply
  • SMS Scheduler does not charge recipients for receiving messages
  • Contact your mobile provider for rate information

SMS/text message consent is independent from our Terms of Service and Privacy Policy. Agreeing to our Terms of Service or Privacy Policy does not automatically enroll you in SMS/text messaging. SMS consent requires the explicit opt-in process described above.

1. SMS Terms of Service

1.1 Overview

SMS Scheduler (“we,” “us,” “our,” or “the Service”) is a personal reminder service that enables users to schedule and send SMS messages to family members, friends, and colleagues. By using SMS Scheduler, you agree to these SMS Terms.

1.2 Service Description

SMS Scheduler allows you to:

  • Schedule SMS reminders for yourself and personal contacts
  • Send medication reminders, appointment notifications, and personal task reminders
  • Manage a personal contact list with consent verification
  • Set up daily, weekly, or custom frequency messages

This is NOT a commercial or cold messaging service. It is designed exclusively for personal or professional communications between individuals with pre-existing relationships.

Before Adding a Contact:

You MUST obtain permission from the person before adding their phone number to SMS Scheduler. This means:

  1. Inform them that you want to send them SMS reminders
  2. Explain what type of messages they will receive (medication reminders, appointment alerts, etc.)
  3. Tell them how often they will receive messages (daily, weekly, etc.)
  4. Inform them that they can opt out at any time by replying STOP
  5. Notify them that standard SMS and data rates from their mobile carrier may apply

Consent Process:

Once you add a contact’s phone number:

  1. We will send an SMS to that phone number asking for their explicit consent
  2. The message will read: “Reply YES if you consent to receive SMS messages from smsscheduler.com on behalf of ‘[Your Name]’.”
  3. The contact must reply YES to opt in — no messages will be sent until they do
  4. If they do not reply YES, they will not receive any scheduled messages

Sample Consent Message:

“Reply YES if you consent to receive SMS messages from smsscheduler.com on behalf of ‘John Doe’. Reply STOP anytime to opt out. Msg & data rates may apply.”

1.4 Opt-Out Process

Recipients can stop receiving messages at any time through any of these methods:

Method 1: Reply STOP

  • Recipients can reply “STOP” to any message
  • Opt-out is processed automatically and immediately
  • No further messages will be sent to that number

Method 2: Contact You Directly

  • Recipients can ask you to remove them from your contact list
  • You MUST remove them immediately upon request

Method 3: Contact Our Support

  • Recipients can email contact@fabco.tech with their phone number
  • We will mark the number as opted out within 24 hours

Opt-Out Consequences:

  • Once opted out, the contact’s status will show as “Opted Out” in your dashboard
  • You cannot re-verify this contact unless they explicitly request it and complete verification again

1.5 Message Requirements

All messages sent through SMS Scheduler include:

  1. Message content - The actual reminder, text message that the user configured.
  2. Opt-out instructions - How to unsubscribe, automatically added by SMS Scheduler.

1.6 Message Frequency Disclosure

Message frequency depends entirely on the schedules you create:

  • Daily reminders: Up to 1 message per day
  • Weekly reminders: Up to 1 message per week
  • Custom schedules: As configured by you

Recipients are informed of expected frequency during the opt-in conversation with you.

1.7 Pre-Existing Relationship Requirement

SMS Scheduler is designed for personal communication between individuals with established relationships.

✅ Acceptable Relationships:

  • Family members: Parents, children, spouses, siblings, grandparents, relatives
  • Friends: Personal acquaintances, neighbors, close friends
  • Colleagues: Coworkers, team members (for work-related reminders with appropriate permissions)
  • Caregivers: Home health aides, personal assistants, medical support staff (with patient consent)
  • Household members: Roommates, domestic partners
  • Personal relationships: Mentors, tutors, coaches, study partners

❌ NOT Allowed:

  • Strangers or people you don’t know personally
  • Purchased, rented, or scraped contact lists
  • Mass marketing to customers or prospects
  • Cold outreach or solicitation
  • Any commercial or promotional messaging
  • Political campaign messages (requires separate registration)
  • Automated debt collection

1.8 Prohibited Activities

You may NOT use SMS Scheduler for:

Illegal Activities:

  • Harassment, threats, stalking, or abuse
  • Drug trafficking or promotion of illegal substances
  • Human trafficking or exploitation
  • Money laundering or fraud
  • Phishing, malware distribution, or hacking
  • Any activity prohibited by local, state, or federal law

High-Risk Content:

  • Age-restricted content (alcohol, tobacco, cannabis, gambling) without proper licensing
  • High-risk financial services (payday loans, debt collection)
  • Political campaigns (requires special A2P registration)
  • Sweepstakes, contests, or giveaways without proper disclosures

Commercial Activities:

  • Marketing or advertising messages
  • Promotional offers or sales
  • Business-to-consumer communications (use proper business SMS services instead)
  • Affiliate marketing or referral schemes

Abusive Behavior:

  • Sending messages without proper consent
  • Ignoring opt-out requests
  • Spoofing sender identity
  • Exceeding reasonable message frequency (spam)
  • Sharing accounts with unauthorized users

Violations will result in:

  • Warning and account review
  • Temporary suspension
  • Permanent account termination
  • Reporting to authorities if illegal activity is suspected
  • Legal action and liability for damages

1.9 TCPA Compliance

Even though SMS Scheduler facilitates personal reminders, you must comply with the Telephone Consumer Protection Act (TCPA):

Your TCPA Responsibilities:

  1. Obtain Consent: Get permission before sending messages
  2. Maintain Records: Keep track of when and how consent was obtained (opt-in replies, dates)
  3. Honor Opt-Outs: Process opt-out requests immediately (within 24 hours maximum)
  4. No Autodialers for Calls: Do not use automated calling systems without explicit consent
  5. Respect Do Not Call Registry: For any commercial messages, check the National Do Not Call Registry

TCPA Violations Can Result In:

  • Fines up to $500-$1,500 per violation
  • Class action lawsuits
  • Criminal penalties for willful violations

You Are Liable: SMS Scheduler facilitates messaging but you are responsible for TCPA compliance. We provide tools for consent management and opt-outs, but you must use them properly.

1.10 Carrier and Network Information

Carrier Rates:

  • Standard SMS and data rates from your mobile carrier apply
  • We do not charge for incoming or outgoing SMS beyond your subscription fee
  • Contact your mobile provider for rate information

Supported Carriers:

  • All major US carriers (AT&T, T-Mobile, Verizon, etc.) and EU carriers (Orange, T-Mobile, SFR, etc.)
  • Most international carriers (availability varies by country)

Delivery Disclaimers:

  • We use Twilio as our SMS provider
  • We cannot guarantee delivery due to carrier issues, network problems, or device limitations
  • Messages may be delayed or filtered by carriers based on content or volume
  • We are not responsible for undelivered messages due to:
    • Incorrect phone numbers
    • Carrier filtering or blocking
    • Recipient device issues (phone off, no signal, full inbox)
    • Network outages or technical problems

1.11 User Responsibilities - Summary Checklist

Before adding any contact, confirm:

  • I know this person (family, friend, or colleague)
  • I have asked and received their permission
  • I have explained what messages they will receive
  • I have told them the message frequency
  • I have informed them they can reply STOP to opt out
  • I have informed them about standard carrier rates
  • They have replied YES to the consent SMS
  • I will honor any opt-out requests immediately
  • I will only send appropriate, non-commercial messages
  • I understand I am responsible for TCPA compliance

1.12 Data and Privacy

What We Collect:

  • Your account information (name, email, phone number)
  • Contact phone numbers and names you add
  • Message content and schedules you create
  • Consent replies (YES) and timestamps
  • Delivery status and opt-out records

What We Don’t Do:

  • ❌ We do NOT sell your data
  • ❌ We do NOT share contacts with advertisers
  • ❌ We do NOT use message content for marketing
  • ❌ We do NOT share data with third parties except as required for service delivery (Twilio for SMS)

See our full Privacy Policy for details.

1.13 Contact Information

For Recipients Who Want to Opt Out:

For Users with Questions:

For Legal or Compliance Inquiries:

2. Terms of Service

Effective Date: February 9, 2026

Welcome to SMS Scheduler. These Terms of Service (“Terms”) govern your use of smsscheduler.com and related services.

2.1 Agreement to Terms

By creating an account or using SMS Scheduler, you agree to:

  • These Terms of Service
  • Our Privacy Policy
  • Our SMS Terms (above)
  • Our Acceptable Use Policy

If you do not agree, do not use the Service.

2.2 Eligibility

You must:

  • Be at least 18 years old
  • Have the legal capacity to enter into contracts
  • Provide accurate and truthful information
  • Comply with all applicable laws in your jurisdiction

2.3 Account Registration

Account Requirements:

  • Provide a valid email address
  • Create a secure password
  • Verify your phone number
  • Accept these Terms

Account Security:

  • You are responsible for maintaining account confidentiality
  • You must notify us immediately of unauthorized access
  • You are liable for all activities under your account
  • Do not share your account credentials

2.4 Subscription and Payment

Subscription Plans:

  • Plans are billed monthly or annually (as selected)
  • Prices are displayed on our pricing page
  • Payment is processed through Stripe (we do not store payment information)

Billing:

  • Subscriptions auto-renew unless cancelled
  • You will be charged on your renewal date
  • Price changes will be communicated 30 days in advance
  • Failed payments may result in service suspension

Cancellation:

  • Cancel anytime through your account settings
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial months (unless required by law)
  • After cancellation, scheduled messages will stop sending

Free Trial (if applicable):

  • Limited features during trial period
  • No credit card required for trial
  • Trial converts to paid plan if you subscribe

2.5 Service Modifications

We reserve the right to:

  • Modify features or functionality
  • Update pricing with 30 days notice
  • Add or remove integrations
  • Change service limits or quotas
  • Discontinue the Service (with 90 days notice)

You will be notified of material changes via email.

2.6 Acceptable Use Policy

You agree to use SMS Scheduler only for:

  • Personal, non-commercial reminder messaging
  • Communication with people you have a relationship with
  • Lawful purposes in compliance with all regulations

See Section 1.8 (Prohibited Activities) for detailed restrictions.

2.7 Intellectual Property

Our IP:

  • SMS Scheduler, its logo, design, and code are owned by Fabco Tech
  • You may not copy, modify, or reverse engineer our Service
  • All trademarks and service marks are our property

Your Content:

  • You retain ownership of message content you create
  • You grant us a limited license to transmit and store your messages for service delivery
  • You are responsible for your content (we do not monitor message content)

2.8 Third-Party Services

We integrate with:

  • Twilio: SMS delivery and phone number verification
  • Stripe: Payment processing
  • WorkOS: User authentication
  • Google Cloud Platform: Hosting and infrastructure

Each third-party service has its own terms and privacy policies. We are not responsible for third-party service failures or changes.

2.9 Disclaimers

NO MEDICAL ADVICE: SMS Scheduler provides reminder notifications only. We do not provide medical advice, diagnosis, or treatment. Medication reminders are not a substitute for professional medical care. Always consult healthcare professionals for medical decisions.

SERVICE AVAILABILITY: We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for:

  • Missed reminders due to technical issues
  • Carrier delivery failures
  • Internet or network outages
  • Force majeure events (natural disasters, war, etc.)

USER CONTENT: You are solely responsible for message content. We do not pre-screen, monitor, or control messages. We are not liable for:

  • Inappropriate, offensive, or harmful content you send
  • Legal claims arising from your messages
  • Disputes with your contacts

AS-IS SERVICE: SMS Scheduler is provided “as is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

2.10 Limitation of Liability

Maximum Liability: Our total liability to you for any claims arising from or related to SMS Scheduler is limited to the amount you paid us in the 12 months prior to the claim.

Excluded Damages: We are not liable for:

  • Indirect, incidental, or consequential damages
  • Lost profits, data, or business opportunities
  • Punitive or exemplary damages
  • Personal injury or property damage
  • Third-party claims

Jurisdictional Variations: Some jurisdictions do not allow limitation of liability for personal injury or certain damages. In such cases, our liability is limited to the maximum extent permitted by law.

2.11 Indemnification

You agree to indemnify and hold harmless SMS Scheduler and Fabco Tech from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of TCPA or other telecommunications laws
  • Content you send through the Service
  • Claims from your contacts regarding unauthorized messages
  • Your violation of any third-party rights

2.12 Termination

We May Terminate Your Account If:

  • You violate these Terms
  • You engage in prohibited activities
  • You fail to pay subscription fees
  • We receive excessive complaints about your messages
  • Required by law or legal process

Upon Termination:

  • Your access to the Service ends immediately
  • Scheduled messages will stop sending
  • Your data will be retained per our Privacy Policy
  • No refunds for remaining subscription time (unless required by law)

You May Terminate By:

  • Cancelling your subscription in account settings
  • Emailing contact@fabco.tech
  • Termination takes effect at end of billing period

2.13 Dispute Resolution

Governing Law: These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.

Informal Resolution: Before filing a legal claim, contact us at contact@fabco.tech to attempt resolution.

Arbitration (if applicable): [Add arbitration clause if required in your jurisdiction]

Small Claims: You may pursue claims in small claims court if they qualify.

Class Action Waiver: You agree to resolve disputes individually, not as part of a class action.

2.14 Changes to Terms

We may update these Terms at any time:

  • Material changes will be communicated via email
  • Continued use after changes constitutes acceptance
  • If you disagree, cancel your subscription

2.15 Miscellaneous

Entire Agreement: These Terms, along with our Privacy Policy and SMS Terms, constitute the entire agreement between you and SMS Scheduler.

Severability: If any provision is found unenforceable, the remaining provisions remain in effect.

Waiver: Our failure to enforce any right does not waive that right.

Assignment: You may not transfer your account. We may assign these Terms in connection with a merger or acquisition.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our control.

2.16 Contact Information

SMS Scheduler Operated by Fabco Tech

General Inquiries: Email: contact@fabco.tech Website: https://smsscheduler.com

Legal Notices: Email: contact@fabco.tech Subject: “Legal Notice”

3. Privacy Policy

Effective Date: February 9, 2026

SMS Scheduler (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information.

3.1 Information We Collect

Account Information:

  • Email address
  • Name (optional)
  • Password (encrypted)
  • Your phone number (for account verification)
  • Payment information (processed by Stripe, not stored by us)

Contact Information:

  • Phone numbers of contacts you add
  • Contact names/labels you assign
  • Consent replies and timestamps
  • Opt-out status and dates

Message Data:

  • Message content you create
  • Message schedules (times, frequency)
  • Delivery status (sent, delivered, failed)
  • Response data (STOP replies, opt-outs)

Usage Data:

  • Login times and IP addresses
  • Browser type and device information
  • Features used and pages visited
  • Error logs and performance data

Cookies and Tracking:

  • Session cookies (required for functionality)
  • Authentication tokens
  • Analytics cookies (with consent, if applicable)

3.2 How We Use Your Information

We use your information to:

Provide the Service:

  • Authenticate your account
  • Schedule and send SMS messages
  • Verify contact phone numbers
  • Process opt-out requests
  • Provide customer support

Improve the Service:

  • Analyze usage patterns
  • Fix bugs and errors
  • Develop new features
  • Optimize performance

Communicate with You:

  • Send account notifications
  • Respond to support requests
  • Provide service updates
  • Send billing information

Legal Compliance:

  • Comply with laws and regulations
  • Respond to legal requests
  • Prevent fraud and abuse
  • Enforce our Terms of Service

3.3 Information Sharing and Disclosure

We Share Information With:

Twilio (SMS Provider):

Stripe (Payment Processor):

  • Name and email
  • Payment method information
  • Billing address
  • Purpose: Subscription payment processing
  • Stripe Privacy Policy: https://stripe.com/privacy

We Do NOT:

  • ❌ Sell your data to advertisers or data brokers
  • ❌ Share contact lists with marketers
  • ❌ Use message content for advertising purposes
  • ❌ Provide data to third parties except as listed above

Legal Disclosures: We may disclose information if required by:

  • Valid legal process (subpoena, court order)
  • Government requests
  • Emergency situations (threat to safety)
  • Enforcement of our Terms

3.4 Data Security

We implement industry-standard security measures:

Technical Safeguards:

  • Encryption in transit (TLS/SSL)
  • Encryption at rest for sensitive data
  • Secure authentication (hashed passwords)
  • Regular security audits
  • Access controls and monitoring

Operational Safeguards:

  • Employee background checks
  • Limited access to personal data
  • Security training for staff
  • Incident response procedures

Limitations: No security is 100% guaranteed. We cannot prevent:

  • Unauthorized access due to user error (weak passwords, phishing)
  • Security breaches despite our safeguards
  • Third-party service vulnerabilities

3.5 Data Retention

Active Accounts:

  • We retain your data as long as your account is active
  • Message history is retained for [specify period, e.g., “90 days” or “indefinitely until you delete”]

Deleted Data:

  • When you delete contacts or messages, they are removed within 30 days
  • Some data may be retained in backups for up to 90 days
  • Legal or regulatory requirements may extend retention

Closed Accounts:

  • When you close your account, data is deleted within 90 days
  • Some information may be retained for:
    • Legal compliance (up to 7 years for financial records)
    • Fraud prevention
    • Dispute resolution

3.6 Your Privacy Rights

Depending on your location, you may have the following rights:

Access:

  • Request a copy of your personal data
  • View what information we have about you

Correction:

  • Update inaccurate or incomplete information
  • Edit your profile and contact data

Deletion:

  • Request deletion of your account and data
  • Right to be forgotten (GDPR)

Portability:

  • Export your data in a machine-readable format
  • Transfer data to another service

Opt-Out:

  • Unsubscribe from marketing emails (if any)
  • Disable optional tracking cookies
  • Opt out of data sharing (where applicable)

Object:

  • Object to certain data processing activities
  • Withdraw consent for optional features

To Exercise Your Rights: Email contact@fabco.tech with:

  • Your account email
  • Specific request
  • Verification of identity (for security)

We will respond within 30 days.

3.7 International Data Transfers

Data Location:

  • Data is stored on Google Cloud Platform servers in [specify region, e.g., “United States” or “Europe”]
  • Data may be transferred internationally for processing

EU/EEA Users:

  • We comply with GDPR requirements
  • Data transfers use Standard Contractual Clauses or adequacy decisions
  • You have additional rights under GDPR (see Section 3.6)

California Users:

  • We comply with CCPA/CPRA
  • You have the right to know, delete, and opt-out of sale (we don’t sell data)
  • Non-discrimination for exercising privacy rights

3.8 Children’s Privacy

SMS Scheduler is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has created an account, contact us immediately at contact@fabco.tech.

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their privacy policies before providing information.

3.10 Do Not Track

Some browsers have “Do Not Track” features. Our Service does not respond to Do Not Track signals, but we limit tracking as described in this policy.

3.11 Changes to Privacy Policy

We may update this Privacy Policy:

  • Material changes will be notified via email
  • Continued use after changes constitutes acceptance
  • Previous versions available upon request

3.12 Contact for Privacy Questions

Data Protection Inquiries: Email: contact@fabco.tech Subject: “Privacy Inquiry”

For EU/EEA Users: You may also contact your local data protection authority.

4. Acceptable Use Policy

This Acceptable Use Policy supplements our Terms of Service and SMS Terms.

4.1 Permitted Uses

SMS Scheduler may be used for:

  • Personal medication and health reminders
  • Appointment notifications to family and friends
  • Task reminders for household members
  • Coordination messages with coworkers (non-commercial)
  • Care coordination between family caregivers
  • Friendly reminders between acquaintances
  • Personal event notifications

4.2 Prohibited Uses

You may NOT use SMS Scheduler for:

Spam and Unsolicited Messages:

  • Sending messages without recipient consent
  • Mass marketing or promotional campaigns
  • Cold outreach to strangers
  • Purchased or scraped contact lists

Illegal Activities:

  • Harassment, stalking, or threats
  • Distribution of illegal content
  • Drug trafficking or controlled substances
  • Human trafficking or exploitation
  • Money laundering or financial fraud
  • Phishing or identity theft
  • Malware or virus distribution
  • Copyright or trademark infringement

Harmful Content:

  • Hate speech or discrimination
  • Violence or threats of violence
  • Sexually explicit or pornographic content
  • Content exploiting minors
  • Deceptive or misleading information
  • Impersonation of others

Commercial Activities:

  • Marketing or advertising campaigns
  • Promotional offers or sales
  • Affiliate marketing
  • Lead generation
  • Survey solicitation for business purposes
  • Business-to-consumer messaging (use proper business SMS platforms)

High-Risk Activities:

  • Debt collection (requires FDCPA compliance)
  • Political campaigns (requires separate registration)
  • Sweepstakes or gambling (requires licensing)
  • Age-restricted content without proper controls

Technical Abuse:

  • Attempting to access unauthorized areas
  • Reverse engineering or decompiling our software
  • Introducing viruses or malicious code
  • Automated scraping or data mining
  • Overwhelming our systems (DoS attacks)
  • Circumventing security measures

4.3 Enforcement

Violation Consequences:

First Violation (Minor):

  • Warning email
  • Temporary suspension (24-72 hours)
  • Required acknowledgment of policy

Repeat or Serious Violations:

  • Extended suspension
  • Permanent account termination
  • Forfeiture of subscription fees
  • Reporting to authorities if illegal activity

Immediate Termination:

  • Illegal activities
  • Threats or harassment
  • Spam or mass unsolicited messaging
  • Violation of TCPA
  • Excessive complaints from recipients

Appeals: If you believe your account was suspended in error:

  • Email contact@fabco.tech with subject “Account Suspension Appeal”
  • Provide account details and explanation
  • We will review within 5 business days

4.4 Reporting Violations

If you believe another user is violating this policy:

  • Email contact@fabco.tech
  • Include: user’s account email (if known), phone numbers involved, description of violation
  • Attach screenshots or evidence if available

We investigate all reports and take action as appropriate.

4.5 Cooperation with Law Enforcement

We cooperate with law enforcement and may disclose information when:

  • Required by valid legal process
  • Necessary to prevent harm or illegal activity
  • Required to protect our rights or property

Effective Date: February 9, 2026

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

5.2 Cookies We Use

Essential Cookies (Required):

  • Authentication tokens (keeps you logged in)
  • Session management
  • Security features

Performance Cookies (Optional):

  • Analytics (Google Analytics, if applicable)
  • Error tracking
  • Performance monitoring

Preference Cookies:

  • Language preferences
  • Display settings
  • Feature preferences

5.3 Managing Cookies

Browser Controls: Most browsers allow you to:

  • Block all cookies
  • Delete existing cookies
  • Allow only certain cookies

Note: Blocking essential cookies will prevent you from using SMS Scheduler.

5.4 Third-Party Cookies

We may use third-party services that set their own cookies:

  • Google Analytics (analytics)
  • Stripe (payment processing)
  • WorkOS (authentication)

These are governed by their respective privacy policies.

6. GDPR Compliance (EU/EEA Users)

For users in the European Union and European Economic Area:

We process your data based on:

  • Contract: To provide SMS Scheduler services
  • Consent: For optional features and marketing
  • Legitimate Interest: For service improvement and security
  • Legal Obligation: For compliance with laws

6.2 Your GDPR Rights

  • Right to access your data
  • Right to rectification (correction)
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with supervisory authority

6.3 Data Protection Officer

For GDPR inquiries: Email: contact@fabco.tech Subject: “GDPR Request”

6.4 EU Representative

[If required, add EU representative contact information]

7. CCPA/CPRA Compliance (California Users)

For California residents:

7.1 Your California Privacy Rights

Right to Know:

  • Categories of personal information collected
  • Sources of information
  • Purposes for collection
  • Third parties we share with

Right to Delete:

  • Request deletion of your personal information
  • Subject to certain exceptions

Right to Opt-Out:

  • We do NOT sell personal information
  • If we did, you could opt out

Right to Non-Discrimination:

  • We will not discriminate for exercising your rights
  • Same prices, services, and quality for all users

7.2 Categories of Information

We Collect:

  • Identifiers (email, name, phone number)
  • Payment information
  • Usage data
  • Device information

We Do NOT Collect:

  • Biometric data
  • Geolocation data
  • Medical information (beyond message content you create)
  • Browsing history across websites

7.3 Exercising Your Rights

To Submit a Request: Email: contact@fabco.tech Subject: “California Privacy Request” Include: Account email and specific request

Verification: We may request information to verify your identity before processing requests.

Response Time: We respond within 45 days (may extend to 90 days if complex).

8. Data Breach Notification

In the event of a data breach affecting your personal information:

We Will:

  • Investigate the breach immediately
  • Notify affected users within 72 hours (where legally required)
  • Provide details about the breach and affected data
  • Explain steps we’re taking to mitigate harm
  • Offer guidance on protecting yourself

You Should:

  • Change your password immediately
  • Monitor accounts for suspicious activity
  • Enable two-factor authentication (if available)
  • Contact us with any concerns

9. Refund Policy

9.1 Refund Eligibility

Refunds are NOT provided for:

  • Partial billing periods
  • Change of mind after subscription
  • Service dissatisfaction (cancel anytime for future periods)
  • Violations of Terms of Service

Refunds MAY be provided for:

  • Technical issues preventing service use (at our discretion)
  • Billing errors or duplicate charges
  • Service outages exceeding 24 continuous hours
  • As required by law in your jurisdiction

9.2 Requesting a Refund

Email: contact@fabco.tech Subject: “Refund Request” Include: Account email, billing details, reason for request

We will review and respond within 10 business days.

9.3 Cancellation

You can cancel anytime:

  • No refunds for current billing period
  • Service continues until period ends
  • No further charges after cancellation
  • Data retained per our Privacy Policy (see retention policy)

10. Service Level Agreement (SLA)

10.1 Uptime Commitment

We aim for 99.9% monthly uptime, excluding:

  • Scheduled maintenance (announced 48 hours in advance)
  • Emergency maintenance (force majeure)
  • Third-party service failures (Twilio, GCP, etc.)

10.2 No Uptime Guarantees

While we strive for high availability, we do NOT guarantee:

  • 100% uptime
  • Zero message delivery failures
  • Immediate support response
  • Specific response times

10.3 Service Limitations

We Are Not Liable For:

  • SMS delivery failures due to carrier issues
  • Delays in message sending
  • Lost or corrupted data due to third-party failures
  • Service interruptions beyond our control

11. Frequently Asked Questions

11.1 About SMS Scheduler

Q: What is SMS Scheduler? A: A personal reminder service for sending scheduled SMS messages to family, friends, and colleagues.

Q: Who is SMS Scheduler for? A: Anyone who wants to send personal reminders (medication, appointments, tasks) to people they know.

Q: Is this for businesses? A: No. SMS Scheduler is for personal, non-commercial use only. Businesses should use proper business SMS platforms.

Q: Why do I need to verify contacts? A: To ensure they consent to receive messages and comply with TCPA regulations.

Q: What if my contact doesn’t receive the consent SMS? A: Check the phone number is correct. Have them check spam/blocked messages. Contact support if issues persist.

Q: Can I skip the consent step? A: No. All contacts must reply YES to the consent SMS before receiving scheduled messages.

Q: What if someone replies YES but later changes their mind? A: They can reply STOP to any message to opt out immediately.

11.3 About Opt-Outs

Q: How do recipients opt out? A: Reply STOP to any message, contact you directly, or email contact@fabco.tech.

Q: What happens after someone opts out? A: They are immediately blocked from receiving further messages. Their status shows “Opted Out” in your dashboard.

Q: Can I re-verify someone who opted out? A: Only if they explicitly ask you to add them back and complete verification again.

11.4 About Message Delivery

Q: How fast are messages delivered? A: Usually within 5-30 seconds, but carrier delays may occur.

Q: What if a message isn’t delivered? A: Check the phone number is correct and active. Some carriers block certain content. Contact support if persistent issues.

Q: Do you guarantee delivery? A: No. We cannot control carrier filtering, network issues, or device problems.

11.5 About Pricing and Billing

Q: How much does SMS Scheduler cost? A: See our pricing page at smsscheduler.com/pricing.

Q: Are SMS charges included? A: Yes, your subscription includes SMS sending costs. Recipients may have carrier charges.

Q: Can I get a refund? A: Generally no, but see our Refund Policy (Section 9) for exceptions.

Q: What happens if my payment fails? A: Your account will be suspended. Update payment information to reactivate.

11.6 About Privacy and Security

Q: Do you sell my data? A: Absolutely not. We never sell contact lists or message content.

Q: Who sees my messages? A: Only you and your recipients. We do not read message content.

Q: How is my data protected? A: Encrypted in transit and at rest, access controls, regular security audits.

Q: What happens to my data if I cancel? A: Retained per our retention policy, then deleted within 90 days.

11.7 About Compliance

Q: Is SMS Scheduler TCPA compliant? A: We provide tools for compliance, but you are responsible for using them properly (obtaining consent, honoring opt-outs).

Q: What is A2P 10DLC? A: A registration framework for business messaging in the US. We are registered so your messages have high delivery rates.

Q: Can I use this for my small business? A: No. SMS Scheduler is for personal use only. Business messaging requires different platforms and registrations.

11.8 Support and Contact

Q: How do I contact support? A: Email contact@fabco.tech with your account email and detailed question.

Q: What is your response time? A: We aim to respond within 24-48 hours for most inquiries.

Q: Do you have phone support? A: Currently, we only offer email support.

12. Glossary

A2P (Application-to-Person): Automated messages sent from an application to an individual (vs. person-to-person).

Carrier: Mobile phone service provider (AT&T, Orange, T-Mobile, Verizon, etc.).

Consent: Permission from a recipient to send them SMS messages.

Opt-In: Process of agreeing to receive messages.

Opt-Out: Process of unsubscribing from messages (usually by replying STOP).

TCPA (Telephone Consumer Protection Act): US law regulating automated calls and text messages.

10DLC (10-Digit Long Code): Standard phone numbers used for A2P messaging in the US.

SMS (Short Message Service): Text messaging service on mobile phones.

Consent SMS: Initial message sent to a contact asking them to reply YES to opt in to receiving SMS messages.

Pre-Existing Relationship: Prior connection between sender and recipient (family, friend, colleague).

Operated By: Fabco Tech

Service Name: SMS Scheduler

Website: https://smsscheduler.com

Contact: contact@fabco.tech

SMS Provider: Twilio Inc.

Governing Law: France, European Union

Last Updated: February 9, 2026

Document Version: 1.0

14. Acknowledgment and Acceptance

By using SMS Scheduler, you acknowledge that:

  • You have read and understand these Terms
  • You agree to comply with all policies
  • You are responsible for TCPA compliance
  • You will only send messages to people you know
  • You will obtain proper consent before adding contacts
  • You will honor all opt-out requests immediately
  • You understand we may terminate your account for violations
  • You accept the limitations of liability
  • You agree to indemnify us for your misuse

If you do not agree to these terms, do not use SMS Scheduler.

Questions or Concerns? Email: contact@fabco.tech

Thank you for using SMS Scheduler responsibly!